Refund Policy
Little Paws
Last updated: October 2026
This policy explains when you can get a refund for a Little Paws purchase.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to your original payment method.
1. Memories
You see your first moment as a free preview before you pay, and every paid memory comes with 2 free re-rolls from your private page.
If a memory is still clearly wrong after a re-roll, email us within 14 days of the portrait being ready and we refund that portrait in full. Clearly wrong means it does not resemble the people in the photo, a person is missing, the face breaks apart, the file is corrupt, or the wrong moment was made.
We do not refund a memory that matches its description when you have changed your mind, prefer a different moment, or uploaded a photo we warned was too small, dark or blurry. Failed renders are retried without a second charge; an order we cannot produce at all is refunded in full.
2. How to Request a Refund
Email us at hello@littlepaws.ai with the email address you used to purchase and a short description of the issue. We review every request and reply within a few business days.